Returns & Refunds
Because Shop Townspeople is a fundraising initiative for our nonprofit mission, all sales are final. Your purchase directly supports housing, health, and human dignity for individuals experiencing homelessness. We are deeply grateful for your support.
That said, we want you to be happy with your order.
If your item arrives damaged, misprinted, or incorrect, please email us at shop@townspeople.org within 7 days of receiving your order. Please include a photo of the issue and your order number. We’ll work with our fulfillment partner, Printful, to resolve the problem as quickly as possible—either through a replacement or a refund.
We are unable to offer returns or exchanges for reasons such as wrong size, color preference, or buyer’s remorse, as each item is made to order.
Thank you for understanding—and for shopping with heart.
